FAQ
Default solution folder, feel free to edit or delete it.
Wait IO problem can be caused by several reasons, the basic road-map to find out is which process is "eating" your CPU first and then determine wh...
Tue, 7 Jul, 2015 at 1:01 PM
Under Configuration => Telephony => Configuration => Extensions: Select the "Pickup Groups" tab Locate and edit the intended pickup grou...
Tue, 7 Jul, 2015 at 1:02 PM
If you are experiencing a problem with call quality on one handset please can you perform the following actions:
1. Replace the receiver (hand piece...
Mon, 13 Jul, 2015 at 12:24 PM
To deactivate DND on the handset:
1. Check to the handset to see if it is on DND( this will be displayed differently depending on the make/model of hands...
Tue, 14 Jul, 2015 at 9:24 AM
If you are unable to see the audio Icon on ScopStats we will require the following:
1. The unique ID of the call.
2. The number of the called/cal...
Tue, 14 Jul, 2015 at 9:24 AM
To create a prompt for recording.
Step 1 : Logon to the ScopTel system
Step 2 : Navigate to Configuration --> Telephony --> Audio --> IVR Pro...
Wed, 15 Jul, 2015 at 12:28 PM
This is how you add a handset to the server.
1. Get the mac address off the back of the handset. This will be a 12 digit number starting with 00 ...
Tue, 14 Jul, 2015 at 9:27 AM
How to add mutliple extensions.
1. Log onto scopserv and then Extension list. Configuration --> Telephony --> Extensions
2. Click on A...
Tue, 14 Jul, 2015 at 9:27 AM
Creating a Password List
Under Configuration => Telephony => Miscellaneous: Select the "Password List" tab.
Click o...
Thu, 16 Jul, 2015 at 11:39 AM
1) Press the menu button
2) Scroll down and select features
3) Select call forward
4) Choose which forward you would like to setup
...
Wed, 15 Jul, 2015 at 12:27 PM