FAQ

Default solution folder, feel free to edit or delete it.

Server Load cause by Linux Wait IO Problem
Wait IO problem can be caused by several reasons, the basic road-map to find out is which process is "eating" your CPU first and then determine wh...
Tue, 7 Jul, 2015 at 1:01 PM
Pickup Group Creation
Under Configuration => Telephony => Configuration => Extensions: Select the "Pickup Groups" tab Locate and edit the intended pickup grou...
Tue, 7 Jul, 2015 at 1:02 PM
Single handset quality problem
If you are experiencing a problem with call quality on one handset please can you perform the following actions: 1. Replace the receiver (hand piece...
Mon, 13 Jul, 2015 at 12:24 PM
Deactivate DND on handset
To deactivate DND on the handset: 1. Check to the handset to see if it is on DND( this will be displayed differently depending on the make/model of hands...
Tue, 14 Jul, 2015 at 9:24 AM
Recording Request Requirements
If you are unable to see the audio Icon on ScopStats we will require the following: 1. The unique ID of the call. 2. The number of the called/cal...
Tue, 14 Jul, 2015 at 9:24 AM
Creating an IVR message on ScopTel systems
To create a prompt for recording. Step 1 : Logon to the ScopTel system Step 2 : Navigate to Configuration --> Telephony --> Audio --> IVR Pro...
Wed, 15 Jul, 2015 at 12:28 PM
How to provision a handset
This is how you add a handset to the server. 1. Get the mac address off the back of the handset. This will be a 12 digit number starting with 00 ...
Tue, 14 Jul, 2015 at 9:27 AM
How to add multiple extensions.
How to add mutliple extensions. 1. Log onto scopserv and then Extension list. Configuration --> Telephony --> Extensions 2. Click on A...
Tue, 14 Jul, 2015 at 9:27 AM
Adding of Passwords to an existing list or creating a new password List
Creating a Password List Under Configuration => Telephony => Miscellaneous: Select the "Password List" tab. Click o...
Thu, 16 Jul, 2015 at 11:39 AM
How to setup call forward's on Yealink handsets
1) Press the menu button 2) Scroll down and select features 3) Select call forward 4) Choose which forward you would like to setup ...
Wed, 15 Jul, 2015 at 12:27 PM